Privacy Policy

Effective Date: February 11, 2026

Last Updated: February 11, 2026

LuluStudio (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web design, marketing software, and creative services.

Quick Summary

  • What we collect: Account information, usage data, and content you provide (listings, media).
  • How we use it: To provide services, improve our platform, and communicate with you.
  • Who we share with: Limited third-party service providers (hosting, payment, AI) and as required by law.
  • Your rights: Access, correct, delete, or export your data.
  • Contact us: hello@lulustudio.ca for any privacy questions.

1. Information We Collect

1.1 Information You Provide

  • Account Information: Name, email address, phone number, company details, billing information.
  • Professional Credentials: Real estate agent ID numbers, MLS ID, and licensing info (to verify professional status).
  • Customer Content: Real estate listings, photos, marketing materials, and client contact information.

1.2 Information We Collect Automatically

  • Usage Data: Features used, time spent, clicks, and page views.
  • Device Information: IP address, browser type, and operating system.
  • Analytics: User behavior patterns collected through Google Analytics and Microsoft analytics.

1.3 Cookies and Tracking

We use essential, functional, and analytical cookies to remember your preferences and analyze platform performance. You can control cookies through your browser settings.

2. How We Use Your Information

  • Service Provision: Managing your account, processing payments via Stripe, and hosting your websites.
  • Creative Production: Generating marketing materials and website content using AI services (e.g., OpenAI).
  • Communication: Sending service updates, responding to support requests, and sharing newsletters (with your consent).
  • Compliance: Preventing fraud and meeting legal or regulatory obligations.

3. Information Sharing and Disclosure

We do not sell your personal information. We share data only with trusted subprocessors necessary to run our business:

  • Infrastructure: Google Cloud, Amazon Web Services (AWS), Linode, and Webflow for hosting and storage.
  • Payments: Stripe and Recurly.
  • AI & Content: OpenAI and Unsplash.
  • Communications: Mailchimp, Mailgun, and Intercom.
  • Real Estate Data: Local MLS Feeds for IDX integration.

4. Data Retention & Your Rights

4.1 Retention

  • Account Data: Retained while your account is active.
  • Tax/Billing: Retained for 7 years per legal requirements.
  • Deletion: You may request data deletion at any time by contacting hello@lulustudio.ca.

4.2 Your Rights

You have the right to:

  • Request a copy of your personal data.
  • Correct inaccurate information.
  • Opt out of marketing communications.
  • Request account deletion (subject to legal retention requirements).

5. Security Measures

We implement industry-standard security including:

  • HTTPS/TLS Encryption for all data in transit.
  • Strict Access Controls to ensure only authorized personnel handle your data.
  • PCI-Compliant payment processing via Stripe.

6. International Transfers

Your information is primarily processed in Canada and the United States. We ensure appropriate safeguards (such as Standard Contractual Clauses) are in place for any cross-border data transfers.

7. Contact Information

For any questions regarding this policy or your data, please contact:

LuluStudio Email: hello@lulustudio.ca

Website: lulustudio.ca