Privacy Policy

Effective Date: February 11, 2026
Last Updated: February 11, 2026

LuluStudio (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit https://lulustudio.ca or use our creative and marketing services.

1. Who We Are

Our website address is: https://lulustudio.ca. We provide web design, content management, and marketing services tailored for real estate professionals.

2. Information We Collect

2.1 User-Provided Content

  • Comments: When visitors leave comments, we collect the data shown in the comments form, the visitor’s IP address, and browser user agent string to help with spam detection.
    • Note: An anonymized string (hash) from your email may be provided to the Gravatar service. Their policy is available at automattic.com/privacy/.
  • Media: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS). Visitors can download and extract this data.
  • Account Info: Name, email, phone, and professional credentials (MLS ID/License) for our real estate clients.

2.2 Cookies

  • Interaction Cookies: If you leave a comment, you may opt-in to saving your name and email. These last for one year.
  • Login Cookies: * Temporary cookies are set on the login page (discarded when you close your browser).
    • Login cookies last two days (or two weeks if you select “Remember Me”).
    • Screen option cookies last one year.
  • Editing Cookies: If you edit or publish an article, a cookie indicating the post ID is saved for one day.

2.3 Embedded Content

Articles on this site may include embedded content (videos, images, etc.). Embedded content from other websites behaves exactly as if the visitor has visited the other website. These sites may collect data, use cookies, and monitor your interaction.

3. How We Use & Share Your Data

  • Service Delivery: We use your data to maintain your website, manage listings, and process payments via Stripe.
  • Spam Detection: Visitor comments may be checked through an automated spam detection service.
  • Password Resets: If you request a password reset, your IP address will be included in the reset email.
  • Subprocessors: We share data with infrastructure partners like Google, Amazon, Linode, and Webflow, and AI services like OpenAI for content generation.
  • No Sale of Data: We do not sell your personal information to third parties.

4. How Long We Retain Your Data

  • Comments: Comments and their metadata are retained indefinitely for automated follow-up approval.
  • User Profiles: For registered users, we store the personal information provided in their profile. Users can see, edit, or delete their information at any time (except their username).
  • Tax/Business Records: Billing and transaction records are kept for 7 years for legal compliance.

5. Your Rights Over Your Data

If you have an account or have left comments, you can request:

  1. An Exported File: A copy of the personal data we hold about you.
  2. Erasure: That we delete any personal data we hold.
    • Note: This excludes data we are obliged to keep for administrative, legal, or security purposes.

6. Security & International Transfers

We use industry-standard encryption (HTTPS/TLS) and secure cloud hosting. Your information is primarily processed in North America. We ensure GDPR-compliant safeguards are in place for any international data transfers.

7. Contact Information

For any privacy-related questions, data export requests, or deletion requests, please contact us:

LuluStudio Email: hello@lulustudio.ca

Website: https://lulustudio.ca